Invoices
Accessing and managing your billing invoices
Rentigo provides invoices for all subscription payments. This guide covers how to access, download, and manage your billing records.
Viewing Invoices
Go to Billing
Navigate to Settings → Billing.
Click Invoices
Click Billing History or Invoices.
View List
See all past invoices with dates and amounts.
Invoice Details
Each invoice includes:
| Field | Description |
|---|---|
| Invoice Number | Unique identifier |
| Date | When payment was charged |
| Amount | Total charged |
| Status | Paid, pending, or failed |
| Plan | Subscription plan |
| Period | Billing period covered |
Downloading Invoices
To download a PDF invoice:
Find Invoice
Locate the invoice in your billing history.
Click Download
Click the Download PDF button.
Save
Save the file to your device.
Download invoices for your records and tax purposes.
Invoice Status
| Status | Meaning |
|---|---|
| Paid | Payment successful |
| Pending | Payment processing |
| Failed | Payment declined |
| Refunded | Amount returned |
Failed Payments
If a payment fails:
- You'll receive an email notification
- We'll retry the payment automatically
- Update your payment method if needed
- Access continues for a grace period
Update your payment method promptly if a payment fails to avoid service interruption.
Business Information
For proper invoicing, ensure your billing details are correct:
Updating Business Info
Go to Billing
Navigate to Settings → Billing.
Edit Details
Click Edit Billing Details.
Update Info
Enter or update:
- Business name
- Address
- VAT number (if applicable)
Save
Save your changes.
VAT Numbers
For EU businesses:
- Enter your VAT number in billing settings
- VAT will be reverse-charged (B2B)
- Your VAT number appears on invoices
VAT number validation uses the EU VIES system. Ensure your number is correctly registered.
Refunds
In certain cases, refunds may be issued:
- Service issues we couldn't resolve
- Duplicate charges
- Cancellation within refund window
Requesting a Refund
Contact Support
Email support@rentigo.com with your request.
Provide Details
Include invoice number and reason.
Review
We'll review within 2 business days.
Processing
Approved refunds process within 5-10 business days.
Record Keeping
For your financial records:
- Download monthly - Get invoices after each payment
- Store securely - Keep copies for tax purposes
- Track expenses - Rentigo subscription may be tax deductible
Set a calendar reminder to download invoices monthly for your records.
Frequently Asked Questions
How long are invoices available?
Invoices are kept for the life of your account plus 7 years for legal compliance.
Can I get invoices in a different format?
PDF is the standard format. Contact support if you need special formatting.
Can I add a PO number?
Yes, add a PO number in your billing details to have it included on invoices.
How do I get a receipt?
Invoices serve as receipts. Download the PDF for proof of payment.
Next Steps
- Subscription Tiers - Plan comparison
- Billing Overview - Managing your subscription