Rentigo

Two-Factor Authentication

Setting up 2FA for extra account security

Two-factor authentication (2FA) adds an extra layer of security to your account by requiring a code from your phone in addition to your password.

Why Use 2FA?

Even if someone steals your password, they can't access your account without your phone.

ThreatProtection Level
Password TheftPassword alone won't grant access
PhishingAttackers can't use stolen credentials
Data BreachesLeaked passwords are useless

We strongly recommend enabling 2FA for all landlord accounts. Tenant data deserves protection.

Supported Methods

MethodDescription
Authenticator AppGoogle Authenticator, Authy, etc.
Backup CodesOne-time use emergency codes

Setting Up 2FA

1

Go to Security Settings

Navigate to Settings → Security → Two-Factor Authentication.

2

Click Enable

Click Enable Two-Factor Authentication.

3

Install App

If you don't have one, install an authenticator app:

  • Google Authenticator (iOS, Android)
  • Authy (iOS, Android, Desktop)
  • 1Password (if using their password manager)
4

Scan QR Code

Open your authenticator app and scan the QR code displayed.

5

Enter Code

Type the 6-digit code from your app to verify setup.

6

Save Backup Codes

Download or write down your backup codes. Store them securely.

Backup codes are shown only once. If you lose them and your phone, you may be locked out of your account.

Using 2FA

After enabling 2FA, login requires:

  1. Enter your email and password
  2. Open your authenticator app
  3. Enter the current 6-digit code
  4. Access granted

Remember This Device

You can choose to remember trusted devices:

  • Check "Remember this device" when logging in
  • 2FA won't be required for 30 days on that device
  • You can revoke trusted devices in settings

Backup Codes

Backup codes are for emergencies when you can't use your authenticator app.

Using a Backup Code

  1. On the 2FA screen, click "Use backup code"
  2. Enter one of your saved codes
  3. Access granted
  4. That code is now invalid

Each backup code can only be used once. Generate new codes if you're running low.

Generating New Codes

1

Go to Security Settings

Navigate to Settings → Security → Two-Factor Authentication.

2

Click Regenerate

Click Regenerate Backup Codes.

3

Confirm

Enter your password or current 2FA code to confirm.

4

Save New Codes

Download or write down the new codes. Old codes are invalidated.

Lost Access

If you lose your phone and backup codes:

1

Contact Support

Email support@rentigo.com from your registered email.

2

Verify Identity

We'll ask questions to verify you're the account owner.

3

Wait for Review

Identity verification takes 24-48 hours.

4

Reset 2FA

Once verified, we'll help you regain access.

We take security seriously. The verification process protects your account from unauthorized access attempts.

Disabling 2FA

If you need to disable 2FA:

1

Go to Security Settings

Navigate to Settings → Security → Two-Factor Authentication.

2

Click Disable

Click Disable Two-Factor Authentication.

3

Confirm

Enter your password and current 2FA code.

4

Complete

2FA is now disabled.

Disabling 2FA reduces your account security. Only do this if necessary.

Best Practices

  1. Use a reputable app - Stick to well-known authenticator apps
  2. Backup your app - Some apps can sync across devices
  3. Store backup codes safely - Encrypted storage or physical safe
  4. Don't share codes - Never give your 2FA code to anyone
  5. Update recovery info - Keep your email and phone number current

Next Steps

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