Invitations

Inviting tenants is how you create new leases in Rentigo. The invitation process collects lease terms and sends the tenant a registration link. When they accept, both their account and lease are created automatically.

Invitation Process

What Tenants Receive

When you send an invitation, the tenant receives an email containing:

• A welcome message from you (or default text)
• Property address
• Lease start date and rent amount
• A link to register or log in
• Instructions for accessing their portal

Invitation Status

Managing Invitations

Viewing Pending Invitations

1. Go to Properties and select the property
2. Pending invitations appear in the property details
3. You'll see the invited email, dates, and time remaining

Resending Invitations

If a tenant hasn't registered:

1. Navigate to the property with the pending invitation
2. Click Resend Invitation
3. A new email is sent with a fresh 7-day expiration

Canceling Invitations

To cancel a pending invitation:

1. Navigate to the property with the pending invitation
2. Click Cancel Invitation
3. The invitation link is immediately invalidated
4. You can now invite a different tenant to the same property

Existing Tenants

If someone is already a tenant on another property:

1. Navigate to the new property
2. Click Invite Tenant
3. Enter their existing email address
4. They receive an invitation to accept the new lease
5. When accepted, they're linked to both properties with the same account

Backdating Leases

When migrating existing tenants to Rentigo:

1. You can set a start date in the past
2. The lease will be created with the historical date
3. Rent records can be generated from that date
4. This preserves your rental history

Best Practices

1. Inform tenants first — Let them know to expect the invitation email
2. Verify email addresses — Typos mean the tenant won't receive the email
3. Check spam folders — Invitation emails sometimes end up in spam
4. Set realistic dates — Don't invite until you're ready for the tenancy to begin
5. Follow up promptly — If they haven't registered after 3-4 days, check in

Troubleshooting

Tenant didn't receive email

• Verify the email address for typos
• Ask tenant to check spam/junk folder
• Resend the invitation
• Try an alternative email address

Invitation expired

Click Resend Invitation to generate a new link with a fresh 7-day window.

Wrong email sent

1. Cancel the incorrect invitation
2. Send a new invitation to the correct address
3. The first invitation is immediately invalidated

Tenant already has account

If the tenant used a different email before:

1. Ask them which email they want to use
2. Either invite to their existing email, or
3. Have them update their email in their profile settings

Property already has active lease

You cannot invite a new tenant to a property with an active lease:

1. First terminate the existing lease
2. Then send the new invitation

Next Steps

• Access Control — Managing what tenants can see
• Creating Leases — Understanding the lease creation process
• Status Tracking — Monitoring lease lifecycle