Rentigo

Bookings

Managing short-term rental reservations

Bookings in Rentigo manage short-term rental (STR) reservations. Unlike long-term leases, bookings are for guests staying days or weeks, typically for vacation rentals or Airbnb-style properties.

Bookings Calendar
View and manage all your short-term rental bookings

This section covers short-term rental bookings. For long-term tenant management, see Leases.

Booking Features

  • Calendar View — Visual calendar of all reservations
  • Guest Management — Store guest information and communication
  • Property Knowledge — AI-powered guest assistance
  • Check-in/Check-out — Track arrivals and departures
  • Guest Registration — Compliance with local laws (SES.HOSPEDAJES for Spain)
  • Revenue Tracking — Income per booking and property
  • Cleaning Schedules — Coordinate turnovers

Creating a Booking

1

Navigate to Property

Go to the STR property and click Add Booking.

2

Enter Dates

Select check-in and check-out dates.

3

Enter Guest Details

Provide:

  • Guest name
  • Email address
  • Phone number
  • Number of guests
4

Set Pricing

Enter the booking total or nightly rate. Rentigo calculates the total.

5

Add Notes (Optional)

Include special requests, arrival time, or other details.

6

Save Booking

Click Save to create the booking.

Booking Status

StatusDescription
ConfirmedBooking is confirmed and upcoming
Checked InGuest has arrived
Checked OutGuest has departed
CancelledBooking was cancelled

Calendar View

The bookings calendar shows:

  • Color-coded bookings — By status or property
  • Availability gaps — Days between bookings
  • Turnover days — When cleaning is needed
  • Multiple properties — Toggle view per property

Click any booking to see details or make changes.

Guest Information

For each booking, store:

FieldPurpose
NameGuest's full name
EmailFor sending booking confirmation and chat link
PhoneContact for check-in coordination
ID/PassportFor guest registration compliance
Number of GuestsTotal party size
CountryGuest origin
Special RequestsDietary, accessibility, etc.

Guest Chat

Each booking generates a unique chat link for the guest to communicate with Rigo:

  1. Guest receives link via email after booking confirmation
  2. They can ask questions about the property anytime
  3. Rigo answers using your Property Knowledge
  4. You can see the chat history in the booking details

A well-configured Property Knowledge means fewer direct questions for you. Rigo handles common inquiries 24/7.

Check-in / Check-out

Marking Check-in

1

Open Booking

Navigate to the booking on check-in day.

2

Click Check In

Click Mark as Checked In.

3

Record Details (Optional)

Note actual arrival time or any issues.

Marking Check-out

1

Open Booking

Navigate to the booking on check-out day.

2

Click Check Out

Click Mark as Checked Out.

3

Note Condition

Record any damages, missing items, or extra cleaning needed.

4

Schedule Cleaning

Mark when cleaning will occur for the next guest.

Guest Registration (Spain)

Pro

For properties in Spain, guest registration is legally required:

1

Enable SES.HOSPEDAJES

Configure the integration in property settings.

2

Collect Guest Data

Enter passport/ID information for all guests.

3

Submit Registration

Click Submit to SES or enable auto-submission.

4

Track Status

View submission status in booking details.

Spanish law requires guest registration within 24 hours of check-in. Failure to comply can result in fines.

Pricing and Revenue

For each booking, track:

  • Nightly Rate — Base price per night
  • Total Nights — Number of nights
  • Booking Total — Full booking amount
  • Cleaning Fee — If charged separately
  • Platform Commission — Airbnb, Booking.com fees
  • Net Revenue — What you actually receive

Revenue Reports

View booking revenue in Analytics:

  • Revenue by property
  • Revenue by month
  • Average nightly rate
  • Occupancy rate
  • Comparison to previous periods

Cancellations

To cancel a booking:

1

Open Booking

Navigate to the booking.

2

Click Cancel

Click Cancel Booking.

3

Select Reason

Choose a cancellation reason.

4

Handle Refund

Record any refund amount.

Cancelled bookings are preserved in history for reference.

Managed Properties (STR)

For properties you manage for owners:

  • Track Booking Revenue — See gross and net income
  • Calculate Management Fees — Based on your fee structure
  • Generate Owner Statements — Per booking or monthly
  • Include Cleaning Costs — If owner-paid

See Management Fees for configuration.

Cleaning Coordination

After each checkout:

  1. Mark checkout complete
  2. Add cleaning task or notes
  3. Mark property ready for next guest
  4. Next guest sees accurate availability

Integration with Property Knowledge

Ensure great guest experiences:

  1. Configure Property Knowledge for each STR property
  2. Include WiFi, check-in instructions, house rules, local tips
  3. Rigo answers guest questions automatically
  4. Reduce your direct communication workload

See Creating Properties for setup.

Best Practices

  1. Confirm Promptly — Send confirmation emails quickly
  2. Complete Profiles — Collect all required guest information
  3. Update Calendar — Keep availability accurate
  4. Prepare Property Knowledge — Reduce guest questions
  5. Track Everything — Record accurate pricing and fees
  6. Check Compliance — Submit guest registrations where required
  7. Coordinate Cleaning — Ensure turnover time is adequate

Next Steps

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