Rentigo

AI Assistant

Rigo - Your intelligent property management assistant

Rigo is Rentigo's AI assistant, designed to help both landlords and tenants with common questions and tasks. Available as a chat interface throughout the application, Rigo provides instant answers based on your property data.

Rigo AI Assistant
Chat with Rigo to get instant answers about your properties

What Rigo Can Do

For Landlords

Rigo helps you with:

  • Property Information — "What's the rent for my Krakow apartment?"
  • Tenant Details — "When does Anna's lease expire?"
  • Payment Status — "Who hasn't paid rent this month?"
  • Maintenance Overview — "What maintenance requests are open?"
  • Quick Calculations — "What's my total income this quarter?"
  • General Guidance — "How do I invite a new tenant?"

For Tenants

Tenants can ask Rigo about:

  • Lease Details — "When is my lease end date?"
  • Payment Information — "When is my rent due?"
  • Maintenance Status — "What's the status of my faucet repair?"
  • Property Questions — "How do I submit a meter reading?"
  • General Help — "How do I update my contact info?"

For STR Guests

Short-term rental guests can chat with Rigo about:

  • Check-in Instructions — "What's the door code?"
  • WiFi Details — "What's the WiFi password?"
  • Property Amenities — "How do I use the coffee machine?"
  • Local Recommendations — "Any good restaurants nearby?"
  • House Rules — "What time is checkout?"

The more Property Knowledge you add for STR properties, the better Rigo can answer guest questions without bothering you.

How It Works

Rigo uses the data in your Rentigo account to provide accurate answers:

  1. Understands Context — Knows which properties, tenants, and leases you have
  2. Accesses Real Data — Looks up actual rent amounts, dates, and statuses
  3. Respects Permissions — Tenants only get info about their own tenancy
  4. Learns Property Knowledge — Uses the FAQ you've set up for each property
  5. Multilingual — Responds in the language used for the question

Accessing Rigo

Landlord Dashboard

  • Click the chat bubble in the bottom-right corner
  • Available on all pages
  • Context-aware based on current page

Tenant Portal

  • Tenants see Rigo in their portal
  • Answers are limited to their tenancy information
  • Available 24/7 for common questions

Guest Chat (STR)

  • Guests receive a unique chat link for their booking
  • Can ask questions about the property
  • Uses Property Knowledge you've configured

Setting Up Property Knowledge

For STR properties, configure Property Knowledge so Rigo can answer guest questions:

1

Navigate to Property

Go to the STR property's detail page.

2

Click Knowledge

Open the Property Knowledge section.

3

Add Information

Fill in details for each category:

  • WiFi credentials
  • Check-in/check-out instructions
  • House rules
  • Appliance instructions
  • Local recommendations
  • Emergency contacts
4

Save

Save your changes. Rigo immediately uses this information.

See Property Knowledge for detailed configuration.

Conversation Examples

Landlord Asking About Payments

You: Who hasn't paid rent this month?

Rigo: Three tenants have outstanding rent for January:

  • Anna Kowalska (ul. Floriańska 15) - 2,500 PLN due Jan 5
  • Pedro García (Calle Mayor 8) - €950 overdue since Jan 1
  • Jan Nowak (ul. Długa 22) - Partial payment, 500 PLN remaining

Tenant Asking About Lease

Tenant: When does my lease end?

Rigo: Your lease at ul. Floriańska 15 ends on June 30, 2026. That's about 6 months from now. Your landlord will typically reach out about renewal 30-60 days before expiration.

Guest Asking About Property

Guest: What's the WiFi password?

Rigo: The WiFi network is "ApartmentGuest" and the password is "Welcome2024!". The router is located in the living room if you need to restart it.

Privacy & Security

Rigo respects data boundaries:

User TypeData Access
LandlordAll properties, tenants, and financial data
TenantOnly their own leases, payments, and requests
GuestOnly the property they're staying at

Conversations are logged for quality improvement but are not shared with other users. You can request deletion of conversation history.

Limitations

Rigo is helpful but has limitations:

  • Cannot Take Actions — Rigo answers questions but doesn't make changes
  • Knowledge Cutoff — Doesn't know about very recent changes until data syncs
  • Complex Calculations — May struggle with complex financial analysis
  • Legal Advice — Can't provide legal advice, only factual information

Language Support

Rigo understands and responds in:

  • English
  • Polish
  • Spanish
  • German

Ask in any of these languages, and Rigo responds in kind.

Tips for Best Results

  1. Be Specific — "What's the rent for ul. Floriańska?" works better than "What's the rent?"
  2. Use Names — Mention property addresses or tenant names for clarity
  3. Ask Follow-ups — Rigo remembers the conversation context
  4. Add Property Knowledge — More info means better guest answers

Next Steps

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