Access Control
Managing tenant permissions and portal access
Tenants in Rentigo have their own portal with access limited to information relevant to their tenancy. This page explains what tenants can see, do, and how their access is managed.
Tenant Portal Access
When tenants log in to Rentigo, they see a simplified interface focused on their rental:
What Tenants Can See
| Feature | Access Level |
|---|---|
| Lease Details | Their own leases only |
| Rent Payments | Their own payment history |
| Utility Bills | Bills for their properties |
| Meter Readings | Their submissions and current readings |
| Deposits | Their security deposit status |
| Maintenance Requests | Requests they submitted |
| Documents | Documents shared with them |
| Contact Info | Landlord contact details |
What Tenants Can Do
- View lease terms — Start/end dates, rent amount, property details
- See payment status — Due dates, amounts, payment history
- Submit meter readings — With photo proof (if meters enabled)
- View deposit balance — Current balance and transaction history
- Submit maintenance requests — Report issues with photos
- Download documents — Access shared lease agreements
- Update profile — Change contact info and password
- Enable two-factor authentication — Secure their account
- Chat with AI assistant — Ask Rigo questions about their tenancy
Tenants cannot see other tenants' information, your financial data, or properties they don't rent.
AI Assistant (Rigo)
Tenants can chat with Rigo, the AI assistant, to get help with:
- Understanding their lease terms
- Payment due dates and amounts
- How to submit meter readings
- Maintenance request status
- General questions about their tenancy
Rigo uses the information you've provided to answer tenant questions accurately, reducing the number of questions you need to handle directly.
Privacy Protection
Rentigo is designed with tenant privacy in mind:
- Isolated data — Tenants only see their own information
- No cross-tenant visibility — One tenant cannot see another's data
- Secure documents — Shared files require authentication
- Property isolation — Multi-property tenants see each property separately
- Audit logging — All access is logged for security
Meter Reading Submissions
For properties with meters enabled, tenants can:
- Navigate to Meters in their portal
- Click Submit Reading
- Enter the current meter value
- Take a photo of the meter display
- Submit for landlord review
You can configure whether tenants must provide photo proof when submitting readings. See Meters for configuration options.
Document Sharing
You can share documents with specific tenants:
Upload Document
Go to the lease and upload a document (PDF).
Set Visibility
Choose whether the document is visible to the tenant.
Tenant Access
Tenants can view and download documents marked as shared.
Common Shared Documents
- Signed lease agreements
- Move-in checklists
- Property rules and guidelines
- Emergency contact information
- Appliance instructions
- Building regulations
Don't share documents containing sensitive financial information, other tenants' details, or your personal tax documents.
Communication Preferences
Tenants can set their notification preferences:
| Notification | Description |
|---|---|
| Payment Reminders | Days before rent is due |
| Lease Expiration | Warning before lease ends |
| Maintenance Updates | Status changes on requests |
| Document Added | When you share new documents |
Account Security
Tenants are encouraged to:
- Use a strong, unique password
- Enable two-factor authentication
- Keep their contact information current
- Log out when using shared devices
You can see if a tenant has enabled 2FA in their profile, but you cannot enable or disable it for them.
Access Lifecycle
When Access Begins
Tenants gain portal access the moment they:
- Accept the invitation
- Complete registration
- Their lease is created
During Active Tenancy
Tenants have full portal access including:
- All viewing capabilities
- Meter submission
- Maintenance requests
- Document downloads
- AI assistant chat
When Lease Ends or Is Terminated
When a lease ends:
- Active features are disabled (meter submission, maintenance requests)
- View-only access to historical data is retained
- They can still download previously shared documents
- Their account remains for any other active leases
If a tenant has multiple properties, their access to other properties is unaffected when one lease ends.
Complete Account Removal
For complete data removal:
- All leases must be ended or terminated
- Tenant can request account deletion
- Historical data is removed per privacy regulations
- This is irreversible — use only when required
Multi-Property Tenants
When a tenant rents multiple properties:
- Each property appears separately in their portal
- They can switch between properties easily
- Payment history is organized by property
- Documents are associated with specific properties
- Access to each property depends on its lease status
Next Steps
- Invitations — How to invite tenants
- Security Settings — Account security features
- Meters — Configuring meter submissions
- Maintenance — Handling tenant requests